Our multi-storey car park is open during store opening hours and is run on a pay and display basis. With payment, you will receive a voucher to spend in-store (half the ticket price). We have approximately 180 parking spaces, including conveniently located disabled bays.
Charges 1 hour £1.20, 2 hours £2, 3 hours £2.50, 4 hours £3, All day from 10.00 - 5.30 £5
Tickets come in 2 parts, one to display on your windscreen, the other half is a refund voucher for half the amount redeemable in store with an equivalent purchase. The refund cannot be used in the museum. The Car park will be locked when the store closes.
We have disabled access from the main road, all car park levels and throughout the store. Customers can hire a wheelchair from us while they are visiting for free. Please contact us if you would like to reserve one. All working dogs are welcome, however we do kindly request that they are kept on a lead.
Toilets & Baby Changing:
We have toilets in-store, including disabled toilet, opposite the Derwent Restaurant on level 1 and full baby changing facilities.
Our restaurant opens daily and serves delicious food, drinks and snacks throughout the day. We have various promotions in our restaurant, including our fantastic 'Tea for 2' offer and our new Friday fish dinner for £6.95 See our restaurant page for more details.
Unfortunately, we do not have a cash machine in-store, however we do accept payment by card.
We have WIFI our customers can access for free.
Tax Free Shopping:
We offer Tax Free shopping allowing travellers leaving the EU to get a VAT refund on goods they buy here and take home. Claim forms are available to pick up in-store.
You can pick up a gift card in store. We offer £5, £10 and £20 cards which can be used anywhere in the store except for the Pavers shoe department and the Derwent Restaurant. We accept 'Love To Shop' and 'Compliments' vouchers.
Whilst visiting, you can opt to sign up (for free) to get an EWM privilege card. All you have to do is fill in a few details for us, and then we will provide you with your privilege card, which will be scanned with each purchase you make. You will be informed via email and/or post on our up-coming events.